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Top Reasons for Transfer Rejections

There are several reasons that your transfer might be declined or rejected. Please review the information below and then resubmit your request for a new transfer ordre if it is still before the expiration date. (Please note that your credit card was not charged if the transfer did not go through.)

Click here for a comprehensive list of FAQs regarding domain transfers and renewals.

1) The contact information you used on our transfer request form may not have matched the current whois contact information listed for your domain. When you fill out our transfer order request, this information must match up with the current whois information (especially the email address). If you want to update or change your contact information, wait until after the transfer is complete before you do it.

2) You need to respond to one or two verification emails. One is from us, and one may be from your current registrar. You need to respond to these emails within an allotted time period. (Some registrars require a response to accept/decline a transfer request within 72 hours, we require a response within 6 days. Other registrars may vary or not require a verification email.)

3) If your current registrar requires a verification email, it would have been sent to the email address listed in the current whois database. You may not have checked that email if it isn't an email address that you check on a regular basis.

4) Your current email address listed in the whois database may not have been valid or functional.

5) A domain name cannot be transferred to a new registrar in the first 60 days after its initial registration with the current registrar. After 60 days have passed, the domain can be transferred to another registrar. This applies only to new registrations; there are different guidelines for renewals.

6) You may have made the transfer after the domain's expiration date. Domain names cannot be transferred from one registrar to another if there is an outstanding invoice due for the domain. Once the expiration date passes for domain renewal, there is an outstanding invoice in effect from the current registrar (until at least a one-year renewal is paid), which prevents the domain from being able to be transferred.

If your domain has expired and you still want to transfer it, first you need to renew the domain for at least one year with your current registrar. After the expiration date, you may be able to reclaim your domain. Many registrars will retain the domain 5-45 days after expiration. After the expiration date, your domain is put "on hold" pending renewal payment. Once you make the renewal payment during that time, your domain name is updated with another year of registration. You can then transfer the name to another registrar, but you will lose the one-year registration if you transfer the name less than 45 days after the renewal date.

7) If you have only the name of a business on your whois info, you may need to fax a letter on company letterhead to verify that you are an authorized representative of the company.

8) Your current registrar may have a "registrar lock" feature. Contact your registrar directly to turn this off.

9) Your registrar may have refused to respond or release it. Call or email your registrar to verify and confirm your transfer request. Your registrar may have a minimum number of years to keep the domain before transferring it.

This site owned and operated by:
Kudzu Corner, Inc.
4426 Hugh Howell Rd. Ste B# 309
Tucker, GA 30084
Telephone: (770)409-7058
Email: info@domainorders.com

Copyright © 2002-2008 Kudzu Corner, Inc. All Rights Reserved.
Not responsible for typographical or graphical/picture errors.

Last Updated 05/20/2002